Sr. No KRAs Description
1. Pre-Sales Management Studying the details of each offering and remaining abreast to updates to these offerings.
Obtaining and updating list of individual’s contact details.
Answering calls and resolving queries about the product or the company.
Addressing client’s uncertainties, grievances, and providing suggestions on time.
Noting important details of each conversation.
Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.
Calling active or old customers to encourage the purchase of items.

2. Process Orientation Communicating verbal acceptances of offers to our sales team for closing.
Recording all successful and unsuccessful attempts to close sales.
Noticing significant subtleties of every discussion.
Maintain relation with clients to generate further business.
Review customer compliant report and ensure strict adherence to quality customer compliant management system.

3. Innovativeness Attending regular team meetings to clarify progress and performance-related expectations.
Conducting each of your functions with the utmost respect, regardless of others dispositions.
Maintaining operations by following policies and methodology and functional changes.
Review customer compliant report and ensure strict adherence to quality customer compliant management system.

4. Customer Relationship Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession.
Responsible for Demand generation, Receipt Preparation after validation of cheque clearance from accounts, Customer Master,
Responsible for maintaining MIS and closely working on the Preparation of the Final work Report.
Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests, and registration process.
Collection of payment dues, against demands generated with construction progress.
Managing post-booking customer services till the delivery /possession stage.
Resolving customer queries, preparing ledgers, and addressing the issues highlighted by the customers through calls.
Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document

6. Compliances and Reports Keeps up quality service by adhering to organization guidelines.
Responsible for Customer Satisfaction and high service quality standards – Consistency in experience backed up by constant monitoring and necessary enhancements.
Responsible for maintaining MIS and closely working on the Preparation of the Final work Report.

Other Details:
Education/Qualification/
Training 12TH Pass
ASSED 2 years of experience in pre-sales and tele-calling.
Knowledge & Skillsets Excellent Communication & Interpersonal skills.
Convincing nature.
Presentation and articulation skills
Soft skills Integrity, ownership, go-getter attitude and people management.

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